our promise.

Material and Finish: At Journey Iron, we love what we do. We prepare each piece as if we were going to display it in our own home. Most of our signs and products are cut from 16 or 18 gauge steel, then hand ground and finished with a protective paint or clear coat to prevent rust and corrosion. If you select Raw Steel as a finish, please understand that each piece will have its own unique patina and marks and will change with age and exposure to the elements.

 

Turnaround Time: The time required to prepare an item for shipping varies based on options selected. Custom selections may increase the timeline slightly; however, we always try to ship orders within two weeks of purchase. If placing a custom order, an estimated turnaround time will be provided in our initial email follow up.

Estimated Shipping Time: Within the United States, we estimate 3-5 days shipping on  most items. We can't guarantee this, but will always try our best to get your items to you as quickly as possible. Shipping is calculated at checkout.

Refund/Cancellation Policy: There are no refunds or cancellations on custom or sale items. For all other items, if you are unhappy with the quality of your purchase, please contact us within 10 days of delivery and we will either 1) provide you with a new, similarly priced item of your choice, or 2) refund your money. Buyers are responsible for return shipping costs. Please email us at go@journeyiron.com to request a refund.

Privacy Policy: We will only use your contact information and address to communicate with you about your order, fulfill your order and for tax purposes.

If you have any questions or concerns about our process or policies, please don't hesitate to email us at go@journeyiron.com.

Shipping to any US Military Post Office is always FREE.

Your journeys make ours possible. At checkout, use coupon code: "MILITARY" (All CAPS) for free shipping to any US Military Post Office (APO, FPO or DPO).

© 2016 by journey iron, llc.

dublin, ohio

go@journeyiron.com

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